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Frequently Asked Questions (FAQ)

  • Stock orders will be delivered to most locations within three to five business days. Custom orders generally take three to five business days after proofs are approved. If you need your products on a tight deadline, be sure to let us know, and select the RUSH processing option if applicable.

  • Defective items can be returned within thirty days in unused condition, for a full refund. Please call customer service to arrange a return. Custom printed items are non-refundable. Customer is responsible for carefully examining proofs before order is sent to production. In the rare event of printer error we will offer replacement or credit.

  • Our graphic design department can create new artwork from scratch, or make changes to any of the designs offered on our website. Design fees are a flat $20 for simple changes such as text, pricing, and image swaps. Up to two minor revisions are included. Additional customization is billed at $60 per hour, rounded to the nearest ten minute increment. Contact customer service to get a design estimate for your custom project.

  • Our site maintains SSL certification for secure payment transactions. We employ industry-standard privacy protection protocols for your sensitive data.

  • You will receive an automated email response confirming your order and payment details. If there are any inaccuracies in your order, please contact us immediately. After payment processing, stock orders are sent to our print department for production and shipping. You will receive a tracking number and PDF invoice by email when your order is completed. For custom design orders, your project will be assigned to a graphic designer who will contact you with any questions. You will be emailed proofs for your designs, to which you can respond with revisions or approval. Upon approval, master print files are sent to our print department and your products are shipped.

  • Stock designs offered on our site are guaranteed to comply with the latest Subway branding guidelines. Custom designs and alterations may void compliance, and it is the customer’s responsibility to ensure franchise compliance. We offer expert guidance to assist with design decisions on request.

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